(archived) Return Policy

We offer free returns within 30 days of fulfillment* on unused, unopened items for domestic orders. If you would like to return something you ordered, please respond to your order or shipping confirmation email (or email us at support@ecocollective.com from the email address on your account if applicable, with reference to your original order number) with a description of what you would like to return and why, and confirmation that it is unused and unopened, within 30 days of fulfillment*.

Please note that you may return multiple items from one order, but we will only provide one free return shipping label per order - if you decide later that you wish to return more items from the same order within your return window in a separate shipment, you will incur an additional $7.99 shipping fee for the return label.

Once your return request is approved, we will issue you a free return label (for shipping/delivery orders), or you may bring in your return during our store pickup hours.

Return packages must be shipped within 7 days of when we issue the return label. Your refund will be issued to your original payment method once we have received and inspected the returned item(s). If an item is used or damaged, you will not be refunded for it.

Shipping fees are nonrefundable; your refund will not include the original cost of shipping.

We do not offer returns on international orders at this time.

Item arrived damaged or defective

If you received an item that was damaged in transit, or defective, please respond to your shipping or order confirmation email (or email support@ecocollective.com with your order number from the email address on your account) with a photo of the damaged or defective item within 14 days of fulfillment*, and we will issue you a replacement, or refund to your original payment method if you prefer. Please indicate your preference for replacement or refund in the email.

Please keep in mind that some items in our store have normal variance and may not look exactly as the picture shows. Please read the descriptions carefully.

Order cancellations

If you would like to cancel your order, please contact us to let us know as soon as possible. If your order has not yet shipped, we may be able to immediately refund the full amount.

If the shipment is already on its way to you, we will have to go through the usual return process.

Missing package

Please read and follow instructions under the "missing package" section of our Shipping Policy page.

Mason jar deposit refunds

Please find details on our mason jar return program here.

*What is the fulfillment date?

The date on which the package is shipped is the fulfillment date. On this date the customer will get a shipping confirmation email.

A note from the owners of Eco Collective

Dear customers,

We kindly ask that you be thoughtful with your purchasing, returns and cancellations. We are a small, mission-driven business focused on environmental sustainability. We are now offering free returns within 30 days because your satisfaction is our top priority! But please keep in mind that every shipment and every transaction uses resources. We purchase carbon offsets for every shipment, including returns, to help compensate for shipping emissions, but the most sustainable option is to shop carefully.

We thoughtfully select the products that we sell in our store, and we pride ourselves in providing thorough product descriptions and promptly answering any questions you may have about our products to help you make informed purchases.

While we don’t accept returns past 30 days or on used or open items, we encourage sharing products that don’t work out for you with friends and family, giving to neighbors through Buy Nothing, donating to a local secondhand shop, or selling through services like Poshmark, Facebook Marketplace, or something similar, to ensure that items don’t go to waste :)

Thank you for your support!

With love,

Summer, Genevieve, and Marimar
Co-owners of Eco Collective